Return and Refund Policy

Our hope is you never have to return an item and absolutely  love what you ordered, but we understand not all items work out. Please  feel free to contact us prior to buying an item with any questions you  have, so we can decrease the need for returns. We want you to love our  products just as much as we do. We are happy to accept a returned item  for STORE CREDIT if all criteria below is met. 

To be eligible for a return, your item must be in the same  condition that you received it, unworn or unused, with tags, and in its  original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theretropony@gmail.com WITHIN  3 DAYS of receiving item. Items sent back to us without first  requesting a return will be subject to a 20% restocking fee.

After approval to return an item, you can ship item back to us at  buyers expense. We must receive the returned item within 15 days of  initial delivery. If we do not, again, buyer is subject to a 20%  restocking fee.

 Please ship to: The Retro Pony

                         PO Box  434                                                      

                        Winthrop, WA 98862

You can always contact us for any return question at theretropony@gmail.com.

Damages and issues
Please inspect your order  upon reception and contact us immediately if the item is defective,  damaged or if you receive the wrong item, so that we can evaluate the  issue and make it right.

Exceptions / non-returnable items
Certain types  of items cannot be returned, like custom products (such as special  orders or personalized items), and personal care goods (such as beauty  products). Please get in touch if you have questions or concerns about  your specific item.

Jewelry is not eligible for returns at this time.

Unfortunately,  we cannot accept returns on sale items or gift cards. These items will  be marked final sale. Items 25% off  or greater are not eligible for  return. 

Exchanges
The fastest way to ensure you get what  you want is to return the item you have, and once the return is  accepted, make a separate purchase for the new item.

Refunds for store credit only
We will notify you  once we’ve received and inspected your return, and let you know if the  refund was approved or not. If approved, you will receive store credit  for the item. Shipping is nonrefundable.